Hotels are big business particularly in London, and its a highly profitable business particularly because it relies on exploiting low paid workers. The United Voices of the World is not the only union that takes up their cause, but it does so more directly than the larger unions, who have not had great success in either organising among the low paid often migrant workers the sector relies on, or at representing them.
Part of the reason for the greater militancy shown by the UVW is the reluctance of managements to engage with the union. Many hotels are run by organisations that are essentially anti-union and often prepared to flout even the weak laws on unions which we have, and to employ contractors who fail to implement even the minimum legal standards for wages, terms and conditions to provide their services.
I can’t comment with any certainty on the details of the individual case that led UVW members and supporters (including some IWGB members) to protest in the foyer of the Hilton Doubletrees Hotel close to Marble Arch. The union claimed that one of their members who had worked there for six months had been paid illegally at less than the minimum wage and was owed a large amount by the cleaning contractor.
Having got no satisfaction by contacting the hotel management and the cleaning contractor, the UVW had decided that some more direct action was called for, and around twenty of them walked into the hotel foyer and began to make their demands along with a great deal of shouting as well as loud music and dancing, demanding to talk to the hotel manager and the manager of the contract cleaning firm.
Police eventually arrived and I was impressed that the officers tried to get the two sides to talk about the dispute. Unlike on many other occasions they actually listened to what the union had to say rather than simply try to clear them out with threats of arrest. By the time I left the protesters were still in the foyer and waiting for a representative from the contracting firm on her way to meet with them.
I don’t know how the dispute was finally settled – or even if it has yet been or whether the union is now pursuing legal action – but this was a good example of how the UVW is prepared to support its members. There are employers who rely on exploiting individuals, particularly migrant workers who are often ignorant of their rights and sometimes have a limited command of English to argue for themselves. The UVW educates them and speaks for them in meetings with employers, at employment tribunals and, if necessary, on the street at workplaces and has a remarkable record of successes through solidarity.
More pictures at Cleaners at Hilton Doubletree Hotel .
My London Diary : London Photos : Hull : River Lea/Lee Valley : London’s Industrial Heritage
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