Posts Tagged ‘receptionists’

IWGB Protests University Outsourcing – 2018

Wednesday, January 25th, 2023

On Thursday 25th January 2018 I went out to photograph one protest in the evening and found myself getting transported to another by the Independent Workers Union of Great Britain.


End Outsourcing at University of London – Senate House

IWGB Protests University Outsourcing

Striking security officers and receptionists from the Independent Workers Union of Great Britain picketed Senate House and were joined by supporters for a noisy rally at the gates. Cleaners, receptionists, security officers, porters and post room staff are all demanding that the university ends discriminatory employment practices and makes them all direct employees.

IWGB Protests University Outsourcing

Outsourcing is a way for organisations like the University of London to get essential jobs done on the cheap by people working under terms and conditions that would be a blot on their reputations as responsible employers. They contract out the people who work in their business to contracting companies who employ them under far worse pensions, holiday entitlements, sickness entitlements, and maternity and paternity leave than in-house employees.

IWGB Protests University Outsourcing

Those working at the UoL say they are often bullied and overworked and sometimes paid several months late. Many are also on zero hours contracts, which fail to offer them consistent work, and have no guarantee that they will get any work, and and can be used to further bully or punish workers, often those who are active in the unions. Following earlier protests the University is considering bringing some of the workers in-house, but they and their union, the IWGB, were insisting that all should be put onto the university payroll. The savings from outsourcing are often illusory and organisations always get better service through direct employment.

The workers had been on strike all day and had been picketing and in the early evening were joined by a large and noisy crowd of supporters, including IWGB member from other workplaces and students, including a samba band who considerably livened up the protest.

IWGB President Henry Chango Lopez

After the band had played for some time there were speeches from some leading members of the union including IWGB President Henry Chango Lopez and others who came to give support including United Voices of the World General Secretary Petros Elia. He was able to give news of another campaigning success, where after a noisy protest outside its offices by the UVW in the previous month another company had agreed to pay cleaners the London Living Wage.

United Voices of the World General Secretary Petros Elia

As the protest drew to an end IWGB General Secretary Jason Moyer-Lee announced that a double-decker coach had arrived and would take IWGB members and any more they could fit in to a surprise protest at another secret London location. Although I was rather cold, tired and hungry it was an opportunity I couldn’t turn down.

More at End Outsourcing at University of London.


Cleaners rush into Royal College of Music – Royal College of Music

Unloading the bus

We crowded into the bus which drove off into the London rush hour, and it was soon clear we were going west. We passed the Royal Albert Hall and then turned off into a side street a short way from our destination, which turned out to be the Royal College of Music.

People got off and unloaded the union flags, banners and drums quietly. Then two people went a little ahead of the rest of us to hold open the doors of the RCM ready for the rest of the crowd to rush into the foyer for a surprise protest.

Cleaners there had recently been taken over as the RCM had agreed a new contract with a different company, Tenon FM. They had decided to unilaterally cut hours in half and change shift times, telling the cleaners they must work at times most already have other cleaning jobs, and they are now threatened with dismissal for refusing to accept the new hours.

Both Tenon and the RCM were refusing to hold any discussions over the changes with the IWGB, who had because of this launched a collective grievance and balloted the cleaners for strike action; the union was also considering a legal challenge under law governing the transfer of undertakings.

Inside the foyer the protesters waved IWGB union flags and placards, banged drums and shouted slogans but were careful to avoid any damage. THe RCM called the police who arrived after 12 minutes and ordered the protesters to leave. They did so and continued the protest on the pavement outside. It was a dark street and the blue flashing lights of the police cars made photography challenging.

I continued to photograph for a few minutes and then decided I had taken enough pictures and little else was likely to happen. I was already very late for dinner and had a longer than expected journey home.

More pictures at Cleaners rush into Royal College of Music.


IWGB – Ten Years

Thursday, December 29th, 2022
IWGB - Ten Years

The union, originally known as the Industrial Workers of Great Britain was founded by Latin American cleaners in August 2012 as “a worker led union organising the unorganised, the abandoned and the betrayed“.

IWGB - Ten Years

Since then it has seen a remarkable growth thanks to its successes in achieving better pay and conditions of service for its members, expanding from cleaners into various other sector, including some never before unionised in what has become the ‘gig economy’ and has branches for cleaners, couriers, private hire drivers, foster carers, the video games industry, charity workers, nannies, security and receptionists, au pairs, yoga teachers as well as Universities of London and general members branches.

IWGB - Ten Years

The union was formed after cleaners in traditional trade unions such as Unite and Unison saw that they were not getting the support they needed to improve their pay and conditions. The unions that were recognised by the employers seemed unwilling to confront the employers and press the workers’ case and were failing to organise actions at the workplace.

I had met some of those involved at earlier protests organised by union branches, at times in defiance of the union bureaucracy, and earlier in 2012 by the cleaners’ branch of the Industrial Workers of the World (IWW), including at John Lewis in July 2012 and the LSE and the Royal Bank of Canada in June.

At St Georges Tooting, May 2012

Earlier in May 2012 the I photographed a protest for cleaners led by the IWW at St George’s Hospital in Tooting, where only one of the hospital cleaners was still a member of Unison, the recognised union, as “UNISON have never campaigned for the London Living Wage at St Georges and have actively assisted the management in their efforts to undermine the cleaners resistance to cuts.” Unison had written to the cleaners, instructing them not to take part in the protest and describing the IWW as “a non TUC anti union organisation.”

Justice for Cleaners at Société Générale, 6 Sep 2012

I first became aware of the miserable pay and conditions of cleaners and photographed some of them back in 2006 when the London Citizens Workers’ Association with the support of faith organisations, trade unions (notably the T&GWU) and social justice organisations launched the ‘Justice for Cleaners’ campaign in May Day. Things seem to move slowly but I met them again in 2007 and in 2008 at noisy high-profile but peaceuful demonstrations on the streets outside companies to shame them into ensuring that their outsourced cleaners got better conditions. That success appears to have prompted government action to make such protests, continued by the IWGB and others, illegal, though it seems unlikely to actually prevent them.

Since the IWGB was formed I’ve photographed many of their protests – too many to list, and including many I’ve written about on this site as well as My London Diary – where a search on ‘IWGB’ will reveal many of them. They are not the only grass roots union representing precarious workers and I’ve also photographed many actions by the United Voices of the World. Both are very much worker-led trade unions and work in similar ways, using the law in tribunals and court cases and holding noisy protests to shame companies.

The IWGB say they are the UK’s leading union for precarious workers. They are a democratic and member-led organisation with workers in the branches leading them and determining the policies they follow. There are no high-paid union leaders, and the union has a great record of empowering its members.

The Wikipedia article lists some of their successes though it is in need of considerable updating and some minor corrections. But it does point out some of their success, particularly in the 3 Cosas campaign for proper sick pay, holidays and pensions for workers at the University of London, in attracting support from politicians including Green Party leader Natalie Bennett and Labour MPs Jeremy Corbyn and John McDonnell. And the IWGB have certainly led in challenging employment law relating to the ‘gig economy’.

I could fill a book (or two) with my pictures of the IWGB and the UVW, and perhaps one day I will, and I could write much more, though others could do it better. The pictures with this post, with two exceptions come from one day, 28th January 2014, when as a part of the ‘3 Cosas’ campaign low paid workers at the University of London on the second day of their 3 day strike for union recognition and better conditions took their dispute around London on the open-top IWGB battle bus, stopping at key sites, including Parliament Square and the Royal Opera House for a rally and protests.