holiday pay | >Re-PHOTO

Justice for LSE Cleaners: Cleaners at the London School of Economics, one of the UK’s most prestigious universities, had begun their campaign to get decent working conditions at the end of September 2016. On 2nd December there was a protest at the LSE in support of this.

The LSE itself could not possibly have been seen to employ the cleaners under the exploitative terms and bullying management they were working under, but were turning a blind eye to what was happening to workers on their site who were employed under a contract between the LSE and cleaning company, Noonan.

Outsourcing contracts such as these are always a bad deal for workers. At the LSE they were getting only the statutory minimum holidays, sick pay and pension contributions, while workers on similar grades directly employed by the LSE have more generous terms.

The cleaners had also lost rest facilities and were not allowed in the canteen with other workers. They were being exposed to dangerous chemicals without proper protection and were not allowed to use lifts to move heavy equipment between floors were are generally treated like dirt.

At the start of the campaign one of the cleaners, Alba Pasimo, had shocked the meeting by standing up and describing how she had been sacked this week by the cleaning contractor after 12 years of service at the LSE.

Their campaign, led by their union the United Voices of the World, was widely supported by LSE students, some teaching staff and others from the trade union movement.

A series of protests, including this on December 2nd 2016, supported the campaign for the re-instatement of sacked cleaner Alba, better management with achievable workloads and the same conditions of service including sick pay, pensions and paid leave from contractor Noonan as those of equivalent grade staff directly employed by the LSE. They were also calling for union recognition of the UVW.

Considerable building work taking place at the LSE meant that the only direct route between the Old Building in Houghton Street and the rest of the campus was through that building, and after a rally outside, the protesters marched into the building, ignoring attempts by security staff to stop them, to make their way through.

They marched around the rest of the campus and then to the offices used by both the LSE and the cleaner’s employers Noonan on the corner of Aldwych at No 1 Kingsway where they held a rally on the wide area of pavement.

They then went back onto the campus for a final rally outside the LSE Library, warning the LSE management that actions like this will continue until Alba is reinstated and the cleaners get an offer of equal treatment from Noonan and the LSE.

In August 2017 the UVW were “proud to announce that the LSE cleaners will be BROUGHT IN-HOUSE and become employees of the LSE from Spring 2018! This will ensure they get, among other things, 41 days annual leave, 6 months full pay sick pay and 6 months half pay sick pay, plus proper employer pension contributions of up to 13% of their salary.”

*UVW’s Petros Elia photographs a LSE manager who has been photographing the protest*

Alba had been reinstated following an industrial tribunal hearing in July 2017 which declared her “dismissal not only unlawful but profoundly and manifestly unfair.”. The UVW then stated “Alba was the 5th sacked cleaner we have got reinstated at the LSE in the last year.”

The UVW continues to fight for the LSE cleaners. In 2023 it forced the LSE to back down and reinstate a UVW strike leader and migrant cleaner from Colombia who had played an important role in a fight over the underpayment of holiday pay. And they forced the LSE to repay a significant part of the holiday pay which workers are owned, though a legal fight continues to get the rest. At the LSE and in many other workplaces and sectors the UVW continues to struggle for justice for low paid workers.

More on the protest on 2nd December 2016 at Justice for LSE Cleaners.

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*IWGB are harassed by Westfield security after their protest in John Lewis*

The two events I covered on Saturday 3rd August 2013 both concerned the fight to get decent wages and conditions for low paid workers in London, something which has largely been left to the left wing and grass roots unions to fight for rather than the big trade unions or the Labour Party.

The two major ways that low paid workers are cruelly exploited in modern Britain are through zero-hours contracts and outsourcing, and these were at the heart of the two protests.

*Security stop protesters from going down the escalator in Sports Direct*

The first, at Sports Direct in Oxford St called on the company to abandon the use of zero-hour contracts which deprive all their 20,000 part-time workforce (over 85% of staff) sick pay, holiday pay and other employment rights.

*The protest continues inside Sports Direct*

Zero hours contracts, as I explained on My London Diary “are a peculiar legal casuistry that in essence denies the whole concept of a contract as normally understood, agreements without substance which gravely disadvantage workers … Although they give no guarantee of any income, they oblige the workers to be available for work at the employer’s whim, making it impossible for them to take on other work.”

*IWGB get out flags,* *placards and banners on the top floor of John Lewis*

All the advantages are for the employer who has a contract which imposes great constraints on workers while denying them the employment rights which are a part of normal employment and leaving them open to the whims of managers as to whether they work or not. A limited reform in 2015 prohibited terms in them which prevented people working for other employers, but if that leads to them being unable to work when the employer demands them to, they may still find their hours very much reduced in future or their contracts terminated.

*And begin their protest in John Lewis in Stratford Westfield*

The protest was a noisy one and after around 50 minutes handing out leaflets and speaking to shoppers on the street outside, they surged into the small street level area of the shop, where they made no attempt to push post security men who stopped them at the entry to the escalator leading down to the main store. They continued the protest inside the store being careful not to cause any damage. After around five minutes one of the police officers who were watching came to talk to one of the leading protesters and was told they would leave shortly, and after a few more minutes they did, ending the protest on the pavement a few minutes later.

*They take the escalator to continue the protest on the floor below*

I made my way to Stratford to join the IWGB union who were making a surprise visit to protest inside the John Lewis store in Stratford Westfield. The cleaners there are outsourced to sub-contractor ICM of the Compass Group, who had recently announced pre-tax profits for the year of £575 million. They pay the cleaners £6.72 per hour, considerably less than the London Living Wage of £8.55 an hour set by the GLA and backed by the London Mayor.

*Everyone in John Lewis could hear the protest and stopped to look and listen*

Outsourcing enables John Lewis to distance itself from the low pay and poor conditions of service of these workers who share the workplace with the much-lauded John Lewis ‘partners’, who as well as higher pay and better benefits, also get a share in the company’s profits, enabling John Lewis to claim it is a ‘different sort of company’ with a strong ethical basis, but still leave its cleaners – a vital part of its workforce – on poverty wages.

I met the cleaners outside Westfield and walked with them through the shopping centre to John Lewis at its far end, trying with them to look inconspicuous. In the store we went up to the cafe area on the top floor where they got out banners, placards and a large megaphone from their bags and then proceeded to walk around in a noisy protest.

They then took the escalator to the floor below and walked around that making the case for a fair deal for the cleaners to management and customers. Among those protesting (centre, above) was a man who had been a ‘partner’ in the Westfield store and was dismissed after he gave an interview to The Guardian supporting the cleaners’ case for equal treatment, and he was greeted by many of his former colleagues on the shop floor.

After protesting on each floor of the store, there were a numbber of final speeches, including one by the dismissed ‘partner’, on the ground floor before the group left, going out into the Westfield Centre in front of John Lewis. Here they were met by the centre manager and security staff who tried to stop the protest, with some pushing them (and me) around. Here I was told I was not allowed to take pictures, but took little notice. Very slowly we all made our way out of the centre by the nearest exit, still followed by Westfield security, and were met by two police officers who were told the protest was finishing.

Many more pictures at:

Cleaners in John Lewis Westfield
End Zero Hours Contracts – Sports Direct

All photographs on this and my other sites, unless otherwise stated, are taken by and copyright of Peter Marshall, and are available for reproduction or can be bought as prints.

Tag: holiday pay

Justice for LSE Cleaners – 2016

Low Pay, Lousy Conditions. 3rd Aug 2013