Posts Tagged ‘ICM’

Letting Agents, Bears, Bahrain & John Lewis

Friday, July 14th, 2023

Letting Agents, Bears, Bahrain & John Lewis: Four protests on what started out as a very wet day in London on Saturday 14th July 2012.


Tenants Protest Letting Agents Scam – Drivers & Norris, Holloway Rd

Letting Agents, Bears, Bahrain & John Lewis

My working day began on the pavement outside letting agents Drivers & Norris on Holloway Road, condemning them for having taken over £300 from home seekers and providing nothing return but refusing to return the payment.

Letting Agents, Bears, Bahrain & John Lewis

Some of the members of the Harringey Private Tenants Action Group taking part in the protest had paid upfront fees of £300 in cash to secure new flats, but the company had failed to provide them with any offers of accommodation but had refused to return the fee.

Letting Agents, Bears, Bahrain & John Lewis

Drivers & Norris and other companies say that the cost is to cover the reference checks that they have to make, but these cost them around £19. The fees are simply a scam to increase the company profits at the expense of poor and vulnerable people in need of housing.

Letting Agents, Bears, Bahrain & John Lewis

Police arrived and attempted to get the protesters to stop, suggesting it might distract drivers on the busy main road and cause an accident. It seemed simply another attempt by the police to suppress the right to lawful protest and to take the side of the wealthy against the poor. The protesters of course refused to stop and the officers went in to drink tea with the estate agents leaving the small peaceful protest to continue.

My comment back in 2012 “Agents have profited greatly from the lack of affordable housing in the London area, with property prices well above anything that anyone on an average wage can afford. Coupled with a systematic attack by successive governments on the security of private tenants and on the provision of social housing over more than 30 years this has resulted in a dire shortage of housing for ordinary people in London and the south-east. Even where housing developments are taking place in London, the properties are often many bought by overseas investors interested in high profits in an overheated housing market.” Things since then have got worse.

More at Tenants Protest Letting Agents Scam.


PETA ‘Spare the Bears’ March – Marble Arch

From Holloway Road I rushed down to Marble Arch on the Underground to meet the PETA march as it arrived there from its start close to Waterloo. I’d gone there before going to Haringey, but hadn’t found anything I thought worth photographing in the steady rain, so had gone away to return to the march later.

PETA was demanding an end to killing of bears for the Queen’s Guards’ ceremonial headwear. It takes the skin of a whole black bear to make a busby, and they are cruelly hunted. They say some bears escape after being shot several times and bleed to death and that in “some Canadian provinces, there are no restrictions on the shooting of mothers who have nursing cubs, leading to the slaughter of entire families during hunts.”

The MoD still takes 100 bear skins a year from Canadian hunters and justifies its refusal to move to using synthetic materials by saying “one has come remotely close to matching the natural properties of bear fur in terms of shape, weight and its ability to repel moisture in wet conditions.” Perhaps we should just stop dressing parts of our army as toy soldiers.

More pictures PETA ‘Spare the Bears’ March.


Solidarity with the Bahraini prisoners – Bahraini embassy, Belgrave Square

A short bus ride and walk took me to the Bahraini embassy where protesters were gathering to call for the release of prisoners in Bahrain, to condemn the killing of Mohammad Rahdi Mahfoodh and attacks on his funeral, and for an end to the puppet regime of the Bedouin Al Khalifa tribe.

I arrived as the protest was beginning and some of the protesters and speakers including Jeremy Corbyn had arrived.

But unfortunately I had to leave for the cleaners’ protest in Oxford St before things really got going and before the main speeches from Corbyn and others.

Solidarity with the Bahraini prisoners


John Lewis cleaners step up protest – Oxford St

At the protest during Friday’s strike

I had been at the flagship John Lewis store on Oxford Street the previous day when their cleaners were taking a day of strike action, with a rally and a brief invasion of the store, the first strike at John Lewis since it became the John Lewis Partnership (JLP) following a strike in 1920.

The cleaners have been in dispute with the JLP for some years, campaigning for their service to the company to be recognised and to be treated like the other workers there who are ‘partners’ and benefit from an annual bonus from the company profits. They also are demanding to be paid the London Living Wage. Rather then directly employ its cleaning staff JLP has outsourced them to Integrated Cleaning Management (ICM).

A woman stops to photograph the protest

The strike was precipitated when ICM announced there would be a 50% cut in jobs and hours to clean the store, and refused to pay the living wage. ICM also refuse to recognise the IWW, officially recognised as a trade union in the UK in 2006, for collective bargaining, although almost all the cleaners are now members.

ICM is part of the Compass Group, and the IWW point out this had pre-tax profits of £581 million in the last year and paid its chairman Sir Roy Gardner £477,000 pa. They also say that Gardner is a major donor to Conservative Party funds, and gave £50,000 to Cameron’s election campaign.

Today police had arrived in advance of the protest and were stationed in small groups at each of the shop entrances. Behind those at the main entrance watching the rally cleaners pointed out to me one of the JLP management who scurried away as soon as he saw my camera pointing in his direction – but not before I had photographed him.

Despite talks that have dragged on for some years, John Lewis still refuses to accept that it should treat its cleaners with the same decency as its other workers, hiding behind the fact that they are not the actual employers although the cleaners work in their store and are essential to its running.

The cleaners were employed by ICM on the legal minimum wage, more than two pounds an hour below the London Living Wage, a figure representing the minimum needed to live in London. This is calculated annually by the Resolution Foundation, overseen by the Living Wage Commission and was in 2012 backed by both London Mayor Boris Johnson and Prime Minister David Cameron.

The rally on the pavement in front of the shop was peaceful but lively and noisy and received a great deal of support from shoppers passing by on the busy street including John Lewis customers. The cleaners were to strike again the following Friday with further protests outside the store then and on every Saturday afternoon.

Friday protest Cleaners Strike at John Lewis
Saturday protest John Lewis cleaners step up protest


Low Pay, Lousy Conditions. 3rd Aug 2013

Tuesday, August 3rd, 2021

IWGB are harassed by Westfield security after their protest in John Lewis

The two events I covered on Saturday 3rd August 2013 both concerned the fight to get decent wages and conditions for low paid workers in London, something which has largely been left to the left wing and grass roots unions to fight for rather than the big trade unions or the Labour Party.

Outside Sports Direct in Oxford St

The two major ways that low paid workers are cruelly exploited in modern Britain are through zero-hours contracts and outsourcing, and these were at the heart of the two protests.

Security stop protesters from going down the escalator in Sports Direct

The first, at Sports Direct in Oxford St called on the company to abandon the use of zero-hour contracts which deprive all their 20,000 part-time workforce (over 85% of staff) sick pay, holiday pay and other employment rights.

The protest continues inside Sports Direct

Zero hours contracts, as I explained on My London Diary “are a peculiar legal casuistry that in essence denies the whole concept of a contract as normally understood, agreements without substance which gravely disadvantage workers … Although they give no guarantee of any income, they oblige the workers to be available for work at the employer’s whim, making it impossible for them to take on other work.”

IWGB get out flags, placards and banners on the top floor of John Lewis

All the advantages are for the employer who has a contract which imposes great constraints on workers while denying them the employment rights which are a part of normal employment and leaving them open to the whims of managers as to whether they work or not. A limited reform in 2015 prohibited terms in them which prevented people working for other employers, but if that leads to them being unable to work when the employer demands them to, they may still find their hours very much reduced in future or their contracts terminated.

And begin their protest in John Lewis in Stratford Westfield

The protest was a noisy one and after around 50 minutes handing out leaflets and speaking to shoppers on the street outside, they surged into the small street level area of the shop, where they made no attempt to push post security men who stopped them at the entry to the escalator leading down to the main store. They continued the protest inside the store being careful not to cause any damage. After around five minutes one of the police officers who were watching came to talk to one of the leading protesters and was told they would leave shortly, and after a few more minutes they did, ending the protest on the pavement a few minutes later.

They take the escalator to continue the protest on the floor below

I made my way to Stratford to join the IWGB union who were making a surprise visit to protest inside the John Lewis store in Stratford Westfield. The cleaners there are outsourced to sub-contractor ICM of the Compass Group, who had recently announced pre-tax profits for the year of £575 million. They pay the cleaners £6.72 per hour, considerably less than the London Living Wage of £8.55 an hour set by the GLA and backed by the London Mayor.

Everyone in John Lewis could hear the protest and stopped to look and listen

Outsourcing enables John Lewis to distance itself from the low pay and poor conditions of service of these workers who share the workplace with the much-lauded John Lewis ‘partners’, who as well as higher pay and better benefits, also get a share in the company’s profits, enabling John Lewis to claim it is a ‘different sort of company’ with a strong ethical basis, but still leave its cleaners – a vital part of its workforce – on poverty wages.

I met the cleaners outside Westfield and walked with them through the shopping centre to John Lewis at its far end, trying with them to look inconspicuous. In the store we went up to the cafe area on the top floor where they got out banners, placards and a large megaphone from their bags and then proceeded to walk around in a noisy protest.

They then took the escalator to the floor below and walked around that making the case for a fair deal for the cleaners to management and customers. Among those protesting (centre, above) was a man who had been a ‘partner’ in the Westfield store and was dismissed after he gave an interview to The Guardian supporting the cleaners’ case for equal treatment, and he was greeted by many of his former colleagues on the shop floor.

I get told I can’t take photographs

After protesting on each floor of the store, there were a numbber of final speeches, including one by the dismissed ‘partner’, on the ground floor before the group left, going out into the Westfield Centre in front of John Lewis. Here they were met by the centre manager and security staff who tried to stop the protest, with some pushing them (and me) around. Here I was told I was not allowed to take pictures, but took little notice. Very slowly we all made our way out of the centre by the nearest exit, still followed by Westfield security, and were met by two police officers who were told the protest was finishing.

Many more pictures at:

Cleaners in John Lewis Westfield
End Zero Hours Contracts – Sports Direct


All photographs on this and my other sites, unless otherwise stated, are taken by and copyright of Peter Marshall, and are available for reproduction or can be bought as prints.